At Naj Fashion Souq , we are dedicated to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our store, shop online, or engage with us in any way.

1. Information We Collect

We collect both personal and non-personal information to ensure a smooth shopping experience.

• Personal Information: When you make a purchase, create an account, or interact with us, we may collect personal details such as:
  • Name
  • Email address
  • Phone number
  • Shipping and billing addresses
  • Payment information (credit/debit card details, UPI account)
  • Order history
• Non-Personal Information: We also gather non-personal information such as:
  • IP addresses
  • Browser type and version
  • Pages visited
  • Device information
  • Referral sources
• Cookies: We use cookies to enhance your shopping experience, such as remembering your preferences and tracking your shopping behavior to offer personalized promotions.

2. How We Use Your Information

We use the collected information for several purposes, including:

• Processing Transactions: To process your orders, handle payments, and ensure timely delivery of purchased items.
• Customer Support: To address inquiries, resolve issues, and provide customer service.
• Improving User Experience: To improve our website, services, and product offerings based on feedback and usage patterns.
• Marketing: We may send promotional emails, offers, or news about new arrivals or sales (you can opt-out of marketing communications at any time).
• Personalization: To tailor recommendations and content to suit your shopping preferences.

3. How We Protect Your Information

We use a variety of security measures to protect your personal information, including secure sockets layer (SSL) encryption for transactions and regular audits to maintain a high level of security. However, no method of data transmission over the internet is 100% secure, and we cannot guarantee the complete security of your data.

4. Sharing Your Information

We do not sell, rent, or trade your personal information. However, we may share your data with trusted third-party partners who assist with:

• Payment processing (e.g., payment gateways like UPI, credit card processors)
• Shipping and delivery (e.g., couriers, postal services)
• Marketing and advertising (with your consent, for example, for promotional offers)

We may also disclose your information when required by law or to protect our legal rights, safety, or property, or that of others.

5. Your Rights and Choices

You have several rights regarding your personal information:

• Access and Update: You can access, update, or correct your information by logging into your account or contacting us directly.
• Opt-out of Marketing: You can opt-out of receiving promotional emails at any time by clicking the unsubscribe link in the email or by contacting us.
• Data Deletion: You can request the deletion of your personal data (subject to legal obligations and record-keeping requirements).
• Cookies Preferences: You can manage your cookie preferences through your browser settings.

6. Cookies and Tracking Technologies

We use cookies to improve the functionality and user experience of our website. Cookies allow us to remember your preferences, track browsing behavior, and analyze trends. You can control or disable cookies through your browser settings, but doing so may affect some website features.

7. Third-Party Websites

Our website may contain links to third-party websites or services that are not operated by us. This Privacy Policy does not apply to these external sites, and we encourage you to review their privacy policies before providing any personal information.

8. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any changes will be posted on this page with an updated effective date.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please feel free to contact us:

Naj Fashion Souq Garment Shop
Email: onlinenajfashionsouq@gmail.com
Phone: +917592050111