Naj Fashion Souq – Refund and Returns Policy

At Naj Fashion Souq, we are committed to providing our customers with high-quality garments. If you are not satisfied with your purchase, we offer a simple and transparent returns and refund policy. Please review the terms below:

1. Eligibility for Returns:

• Time Frame: Returns must be made within 4 days from the date of purchase.
• Condition of Items: Items must be unworn, unwashed, and in their original condition with all tags attached.
• Exclusions: Sale items, accessories, underwear, and swimwear are non-returnable for hygiene reasons.

2. How to Return or Exchange:

• In-Store Returns: Visit the store with your original receipt or proof of purchase.
• Online Returns: Contact customer service at [Insert phone number or email] to initiate the return process. For online returns, please ensure you provide the necessary proof of the item’s condition.

3. Proof of Return:

• Video Proof: For verification purposes, we may require customers to submit a video showing the item’s condition and packaging before returning it. The video should clearly display the following:
  • The garment in its original, unworn condition with tags attached.
  • Any visible defects or issues (if applicable).
  • Packaging (if returned by mail).
• The video must be sent within 48 hours of receiving the item to process the return or exchange efficiently.

4. Refunds:

• Refunds will be issued to the original method of payment (credit card, cash, etc.).
• Processing time for refunds is 5-7 business days.
• Shipping fees are non-refundable unless the return is due to a defect or error on our part.

5. Defective or Damaged Items:

• If you receive a defective or damaged item, please contact us immediately, and we may require a video as proof of the issue.
• We will offer a replacement, exchange, or refund, depending on stock availability and the nature of the issue.

6. Non-Returnable Items:

• Certain items like sale items, gift cards, personalized products, and accessories cannot be returned or refunded.
• Fancy frocks, party wear, and white dresses

7. Shipping Returns:

• Customers are responsible for the cost of return shipping unless the return is due to a defect or error on our part.
• We recommend using a trackable shipping service or purchasing shipping insurance for your return as we cannot guarantee we will receive the returned item.

8. Customer Support:

For questions or assistance with returns, please contact our customer support team:

• Email: onlinenajfashionsouq@gmail.com
• Phone: +917592050111
• Business Hours: 9.30am-6.30pm

Thank you for choosing Naj Fashion Souq. We look forward to serving you again!